Refund policy

Last updated: Aug 29, 2026

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2 ways to initiate return:

1. Customer Portal - Go to your Orders , Open the Order for which you want to initiate return and Click Initiate Return option. Recommended to go with Exchange for during return process for fast processing.

2. Contact us at stepintostyle.shop@gmail.com. Please note that returns will need to be sent to the following address:

Step Into Style, Shop No. 5, Altura, Nagla Road, Zirakpur - 140603. 

If your return is accepted, we’ll send you a return shipping label along with instructions. Pack the return in Plastic bag and attach shipping label on the package. Our Delivery partner will pickup the return from your address.

Items sent back to us without first requesting a return will not be accepted. 

Return shipping cost may be applied during refund process. For returns or exchanges requested due to a change of mind or incorrect selection, a return shipping cost may be deducted from your refund. No return shipping cost applies where the item is defective, damaged, or incorrect.

You can always contact us for any return question at stepintostyle.shop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue . Where an item is found to be defective, damaged in transit, or incorrect, we will arrange a free replacement, exchange, or full refund at your choice, and you will not be charged for return shipping in such cases.

Exceptions / non-returnable items

Sale items and gift cards are not eligible for return or exchange where the request is due to a change of mind, incorrect size selection, or similar reasons. This exception does not apply if the item received is defective, damaged, materially different from its description, or not the item you ordered — in such cases, you are entitled to a return, replacement, or refund regardless of sale status, in accordance with applicable Indian consumer protection law.

Exchanges
The fastest way to ensure you get what you want is to apply for Exchange. Exchange option is included once you initiate Return Process.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stepintostyle.shop@gmail.com.

 

Cancellation

Customer can cancel the order within 1 hour after order creation. After 1 hour, cancellation is not possible. Only Return and Refund applies in case this case as per the policy.